FM Help (Service Requests)

FM Help is a system used to log a request for both internal and external maintenance and repairs around campus.

Security requests are also raised via FM Help. Refer to Security Page –  Car Park Reservations, keys & access cards, staff parking stickers, and requests for access to buildings/classrooms.

 Please Note:

1. FM Help should NOT be used for room bookings or to log a request for capital works.
2. For campus health & safety related enquiries please email Health and Safety Team at safety@unitec.ac.nz
3. Jobs relating to phones, printers, AV equipment, computing issues and installation requests should be logged via IMS Self Service on the NEST.
4. Jobs for inward goods, parcel delivery and all vehicle booking requests should be made via the Goods and Transport page of the Nest.

To log an FM Help request with Facilities Management:

Access FM Help from the Nest or you can click on the words FM Help here.

FURNITURE:  All furniture requests or repairs should be logged via FMHelp.

 For step-by-step instructions – see    FM Help – Furniture Requests Jan 2017

• Ensure that the appropriate manager is aware of the potential purchase and has given approval
• Please use the category “Furniture, acquiring”
• You then have the opportunity to view the Kada catalogue to choose your item
• Please give a description of what you require in the FM Help description and you m