Important student services-related documents – of relevance to all staff
- Student Charter – a tripartite agreement between students, staff and the Student Council that builds understanding of responsibilities through a triangulated partnership.
- Student Disciplinary Statute
- Student Complaints Resolution process
- Student Appeals Procedures
- Whakatika Whanonga I Bullying Harassment and Discrimination PolicyV1-May 2022
- More student services-related policies and procedures
Key information about Student Success:
- Team Priorities – Takitahi & Action Plans
- Student Success Org Chart October 2023 — Please note that our team structure is constantly changing; therefore, please check the OrgChartNow (green icon at top of Nest) under Simon Nash > Annette Pitovao for latest staffing
Download these handy guides to our services:
- Wheel of Support S2 – 2023
- U Matter Report 2021 with Follow-Ups
- Student Support Services_Aug2023
- Presentation – Student Success Overview 2019 (pdf)
- Flyer – Student Contact List
- Student Support Chart
- Flow chart Risk intervention v1 July 21
We would love to meet your people
- Meeting your team: Melinda Jenkins our Coordinator, can help arrange this
- Watch these short videos from our September Open Day 2018 Video One (90 seconds) Video Two (25 seconds)
Our services include:
- AskMe Desk: Sitting in the heart of Te Puna, the staff at the AskMe Desk can help students with an array of enquiries, from directing students to their classes, booking appointments, basic library needs to timetabling queries.
- Learner Outreach Project (LOP): This project formally closed on 15 December 2023. If you would like student Academic and Pastoral care support, please reach out to the other teams in Student Success.
- Learner Wellbeing Promoter: Support is offered to Unitec students who would like to improve their wellbeing.
- Learning and Achievement: Learning Advisors and Access4Success Disability Service.
- Library and Information and Resources and Subject Librarians.
- Student Central: The Student Central (Te Pae Kōrero) team can help with everything, from programme enquiries and enrolments to orientation and graduation. They can also help connect to other Student Support Services available at Unitec.
- Student Events and Communication
- Student Support & Scholarships: Student support (including hardship and budget advice), Scholarship and award information, and providing a Student Advocacy service. These services are available at our Mt Albert campus (located in Building 180, Te Puna) and also at our Waitakere campus.
- Te Puna Waiora (Health and Counselling): PLEASE NOTE: Te Puna Waiora Health is permanently closed. The Counselling team is still running business as usual.
Contact
Annette Pitovao, Director Student Success – apitovao@unitec.ac.nz
Melinda Jenkins, Coordinator Student Success / Lead Code of Practice – mjenkins@unitec.ac.nz
Information for Student Success staff